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The Duplication/Replication Process

1. What is the average CD & DVD replication lead time?
With replication, the lead times can vary depending on the time of year, but our standard turnaround is 10-14 working days, depending upon volume and packaging.

We will always keep you informed of progress so that you are fully aware of the schedule.

2. What is the average CD-R & DVD-R duplication lead time?
With duplication the process is quicker and lead times can be anything from 2-5 days.  If you have a deadline please let us know, again depending upon volume and packaging.


3. What is duplication and replication?

Duplication is where we burn data from your master disc to blank CD-Rs or DVD-Rs.

Replication is used to make large quantities of CDs or DVDs from your original disc.  A “glass master” of your information is made which in turn produces a stamper; used for injection moulding the information onto foil.  The mastered information is then protected by layers of polycarbonate plastic, lacquered and finally packaged.  Most of this process is automated.  This means the discs are created with your data embedded.

4. What is glass mastering?
This is the process of transferring the original master to a physical image, an exact reproduction, of the pits that are on your finished disc. It is a direct imprint. The glass master is a glass plate, about 10" in diameter, coated with a light-sensitive material. During glass mastering, a laser etches very tiny pits on the material. When the master tape is played, its digital signals are converted to a coding format and this signal is fed to the special laser cutter. The glass master is very delicate, and cannot be played. 

5. What is the difference between DVD-5 and DVD-9?
DVD-5 refers to a single layer, single-sided DVD (Digital Versatile Disc) with a capacity of 4.7GB. DVD-9 has a capacity of 8.5GB and is a single-sided, dual layer DVD.

6. What is a dual-layer DVD?
A dual-layer DVD is the same a DVD 9 – it is a single-sided, dual layer digital versatile disc which can hold 8.5GB of data.

7. What is a Blu-ray disc?
Also known as BD, Blu-ray discs are the latest development in optical media disc storage. A Blu-ray disc can have a capacity of 25GB (single-layer disc) or 50GB (dual-layer disc), meaning that it can hold over five times more data than a DVD. The Blu-ray disc can be used to store High Definition films, as well as bonus materials and interactive features. For more information visit our Blu-ray DVD Replication page.

8. What is the difference between PAL and NTSC?
‘PAL’ stands for Phase Alternating Line and refers to the television broadcasting standard which is used by most of Europe, amongst other countries. ‘NTSC’ is an alternative television format which is used for broadcasting in United States, Canada, Japan, as well as some parts of Central and South America. When producing a DVD, it is important to recognise which area of the world your DVDs will be played in so that your master can be produced in the correct format.

9. I want to burn the data onto my CDs/DVDs myself, can you pre-print the discs with my artwork?
Yes, we provide print-only services for CD-R and DVD-R formats, so that you can burn data onto each disc as and when you need to. Due to the manufacturing process involved with replication, this service is not available for replicated CD/DVDs. For further information, contact a member of our sales team for a ‘quick quote.’

10. What packaging options are available for my discs?
We offer a wide range of innovative, eco-friendly packaging solutions for CDs and DVDs, as well as a full range of standard packaging solutions, including the popular jewel case and DVD case.  We also offer a bespoke packaging design service so if you have specific requirements for your CD or DVD project then get in touch with wewow!  We love a challenge!

The Print Process

1. What are my CD/DVD print options?
Inkjet printing is used for low volume runs.  It is the same process as a standard desktop printer.  The ink prints directly to the face of the disc and is great for full colour designs, though it is recommended that only limited areas of block colours are used.  Water-resistant discs can be used which give a glossy finish and allow colours to show more vibrantly.

Silk Screen printing is a stencil printing process, where ink passes through unblocked areas of a mesh to produce an image. Originally Silk was used as the mesh, hence the process was known as Silk Screen Printing. The ink is pushed through the mesh by squeegee onto the discs top. The UV light then applied on top of the disc. A silk screen print is usually 85 - 100 lpi (lines per inch). The quality of the print is high and used as standard for greyscale images, very bright images, metallic images or spot colour jobs. 

Litho or Offset print is the best CD print quality available at 150-175 lpi. There are 4 separate colours (CMYK). The inks are applied onto the disc top by rollers. Litho/Offset print is able to show smaller text and details of an image smoothly and clearly. Photographic images, skin tones, full colour graphics and text are all improved with this print option.

2. What is "on-body" printing?
On-body is the print directly on the face of the CD.

3. How will the on-body print and paper parts compare?
There will be slight variation due to the fact that paper is porous and a disc is not (so different drying processes are involved). All jobs are matched as closely as possible but slight variances are possible even when PMS (Pantone) colours are defined.

4. Do you provide proofs of all my design work prior to printing?
We supply PDFs to proof, which are layout accurate but not colour accurate.  Cromalin proofs may also be purchased at an extra cost.  We can supply actual media at a cost, please contact us if you require this.

5. Can we provide printed proofs - cromalin?
We can obtain these.  Cromalin provides the best colour matching as it is calibrated to show CMYK colours.  Pantoned artwork negates the need for a printed proof as these are already colour matched. 

6. When do we use silk screen and when is litho print best?
The amount of background tones required for an acceptable screen print is 50%+ colour per C.M.Y.K. separation.  Litho should print tone down to approx. 3%

7. What is meant by on-body colour films?
Silk screen printing uses colour-separated films, a different screen is produced for each film and each colour is printed onto the CD/DVD surface using a robotic squeegee which pushes the ink through the mesh of the print screen.  Your design would have its own films outputted for each colour (CMYK and white for the base), each with your specific design (like a template).

Eco-friendly CD & DVD Packaging

1. What does FSC accredited mean?
When producing card based, eco-friendly packaging, we believe it is important to ensure that the card is sourced from a responsibly managed forest.  FSC accreditation guarantees that the stock has been manufactured using wood from a certified, well-managed forest and allows a verifiable, supply chain to be established.  Alternatively, you may opt for a 100% recycled board; visit our blog to find out more about the difference between FSC accredited board and recycled board.

2. Why use vegetable based inks?
In contrast to traditional, petroleum based inks, vegetable based inks are made up from vegetable oils making them a renewable alternative.  Therefore, less Volatile Organic Compounds are released into the atmosphere.  Vegetable based inks also reduce the solvent and water used during washups.

wewow are experts in innovating environmentally friendly CD & DVD packaging.  Please feel free to contact us if you have any further questions.

Ordering Process

1. Why should I use wewow?
Friendly, efficient, personal service.  Always happy and ready to answer all your questions and help in any way we can! We pride ourselves on getting your project right and on-schedule.

2. How do you compare on price?
Just contact us and see.  We are very competitive as well as offering excellent customer service and the highest quality finish.  We also promise to beat any credible quotation you already have for a like-for-like project.  All this is possible due to our fantastic relations with industry suppliers and manufacturers.

3. Will you advise me every step of the way?
Yes, of course – we will keep you informed of the progress of your order through every stage.

4. How do I pay?
We accept payment via Cheque, Bank Transfer and Credit/Debit Card (100% secure payment on all card purchases).  First orders are always 50% payment to start and the remaining prior to dispatch.

5. What is your returns policy?
If there is a complaint on a disc we normally ask for samples to be returned. We will then investigate the problem and if it is found to be a valid defect which was our fault we normally offer to re-run the goods at our cost. If we do a re-run we usually ask for the rejected discs to be returned.
  
Returns are subject to the Quality Control investigation. Only if the problem is our fault would we offer to re-run the goods. For example if the problem was a colour issue and we had not been sent anything to match to, then we could not accept liability as we were not to know what the exact colour should be.

6. How do I obtain a barcode?
Barcodes can be purchased from GS1. We can purchase barcodes on your behalf if required please speak to one of our sales team. contact us

7. How do I obtain an MCPS license?
Any music contained on a disc must be cleared by an organisation called MCPS (Mechanical Copyright Protection Society) – you can find out all about them at www.mcps.co.uk  We would advise that you contact MCPS directly, as they will be to provide you with prices and advice on the process involved.

8. Do I need to send wewow a copy of the MCPS licence?
No, we simply require you to send a signed copy of our indemnity form, which states that you own the rights to the data used on your CD/DVD or USB Flash Drive.

Artwork

1. What software applications should I have my artwork produced in?
We accept most of the commonly used applications apart from Quark – files need to be flattened.

2. Do you offer any design templates for the artwork?

We do.  We offer a full selection of PDF design templates.  These are available to download through our site.


3. Must I use your templates? 
Printing machines and automatic packing machines used in CD/DVD manufacturing plants are fully automated.  All templates wewow use are set up exactly to be used with that specific equipment, there may be a slight variance between other manufacturers’ sizes.

4. Should I design in CMYK or RGB?
For all CD and DVD products and printed paper parts – please use CMYK or PMS (Pantone).  RGB is screen colour only.

5. What is the smallest type size I can use?
The smallest point size we can use for print is 6pt.

6. What is a pantone?
The Pantone Matching System is the definitive international reference for selecting, specifying, matching and controlling ink colours.  

7. What does CMYK and PMS stand for and which is best?
PMS colours refer to the Pantone Matching System, which is the definitive international reference for selecting, specifying, matching and controlling ink colours - when the artwork is created, colours selected are pantone references, and this means 1 pot of paint (1 colour) is used to print that colour. 

CMYK refers to colours made up of Cyan, Magenta, Yellow and Key (black) - this means a colour made using CMYK when designed would need 4 pots of paint (4 colours) to make the 1 colour (just like when you mix blue and yellow to make green for example).

Ultimately if your artwork contains block colour and text, designs produced using specific pantone references will look better as they are one solid colour (not made up of 4).  Lots of companies use pantone references in their logos/imagery.  Our wewow pink and grey use the same pantone colours throughout to ensure consistency.

8. What resolution should my artwork be set to?
A minimum of 300 dpi please.

9. How do I send my artwork files?
Artwork can be sent via email or disc (through the post) or through our artwork upload page on the site.

10. Do you offer a design service?
We have an in-house design studio to cater to your presentation needs.

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